Provider: Zackriya Solutions Private Limited ("Provider", "we", "us")
Customer: [Customer legal name] ("Customer", "you")
You run Meetily in your own environment. You own your data. We license the software, provide updates and support, and never train on or host your content. Fees are annual in advance. You can cancel at renewal; otherwise these renew automatically. Liability is capped, and IP is protected.
These Terms govern Customer's subscription to the Meetily self-hosted software and Provider support. Any Order Form (pricing, term, user/concurrency limits) and any Support/SLA Appendix are incorporated. If there's a conflict, the Order Form controls, then these Terms, then the SLA.
Subject to payment, Provider grants Customer a non-exclusive, non-transferable license to install and use Meetily in Customer's own environment (on-prem or private cloud) for the subscription term, up to the limits in the Order Form. No resale or third-party hosting except to affiliates and Customer's end users for Customer's internal business.
Meetily is deployed in Customer's environment. Audio, transcripts, summaries, and logs remain under Customer's control. Provider does not require access to Customer Content to operate the software.
Customer is responsible for securing its environment (identity/SSO, network, storage, backup). Provider supplies hardening guidance and updates.
Provider does not use Customer Content to train models.
If Customer requests troubleshooting that requires access, Customer may grant time-limited access; Provider will handle such data as Confidential Information.
Customer shall not (a) sublicense, sell or host for unrelated third parties, (b) reverse engineer except as allowed by law, (c) remove notices, (d) use to build a competing product, or (e) use in violation of applicable laws (e.g., call-recording consent).
Subscription and (if selected) managed services/support fees are invoiced annually in advance and due Net 15 days from invoice date.
Fees exclude taxes; Customer pays applicable taxes (excluding Provider's income taxes).
Fees are non-cancellable and non-refundable during the then-current term, except for a material uncured breach by Provider.
Unless otherwise stated in the Order Form, the initial term is 12 months from Effective Date and auto-renews annually unless either party gives 30 days' notice before renewal. Either party may terminate for material breach not cured within 30 days of written notice.
During the active term, Provider will deliver software updates (security patches, bug fixes, minor features) and provide Support per the Support/SLA Appendix (if purchased). Enterprise support typically includes business-hours response, optional priority SLAs, and upgrade guidance. The customer is responsible for installing updates.
The provider owns the software and all related IP. The customer owns its data and configurations in its environment. Feedback may be used by the Provider to improve products without restriction (no Customer Confidential Information will be disclosed).
Each party may access the other's Confidential Information and will use it only to perform obligations under these Terms, protecting it with reasonable care. Exclusions: information that is public, already known, independently developed, or rightfully received from a third party. Required disclosures (e.g., by law) are permitted with notice where lawful.
Because Meetily is self-hosted and Customer controls data, Provider is generally not a data processor of Customer Content. If any limited processing occurs for support at Customer's request, the parties can execute a simple DPA reflecting limited, purpose-bound processing under Customer's instructions.
Customer is responsible for meeting notification/consent obligations for recording/transcription, and for any sector-specific requirements (e.g., GDPR, HIPAA, FERPA, FINRA) applicable to Customer's environment.
Provider warrants it has the right to grant the license and that the software will substantially conform to documentation in all material respects. EXCEPT AS EXPRESSLY STATED, THE SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." Provider disclaims all implied warranties (merchantability, fitness, non-infringement) to the maximum extent permitted by law.
OTHER THAN (i) CUSTOMER'S PAYMENT OBLIGATIONS, (ii) EITHER PARTY'S CONFIDENTIALITY BREACH, OR (iii) PROVIDER'S IP INFRINGEMENT INDEMNITY (SECTION 14), NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EXCEPT FOR THE SAME EXCEPTIONS, EACH PARTY'S TOTAL LIABILITY IS CAPPED AT THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO PROVIDER UNDER THE ORDER FORM IN THE 12 MONTHS PRIOR TO THE CLAIM.
Provider will defend Customer against third-party claims alleging the unmodified Meetily software infringes a patent, copyright, or trademark, and will pay resulting damages and reasonable fees, provided Customer (a) promptly notifies, (b) gives sole control of the defense to Provider, and (c) cooperates. Providers may modify or replace the software to resolve the issue or refund prepaid, unused fees for the affected period if neither is commercially reasonable. This obligation does not apply to claims arising from combinations not supplied by Provider or use contrary to documentation.
Each party will comply with applicable export control and sanctions laws. The Customer will not allow access or use in embargoed countries or by prohibited parties.
Neither party is liable for delays or failures due to causes beyond reasonable control (e.g., natural disasters, war, labor disputes), excluding payment obligations.
Governing law: India (Karnataka), excluding conflict-of-laws rules. Courts of Bengaluru have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.
Legal notices must be in writing and sent to the addresses below (or updated in writing):
Provider: Zackriya Solutions Private Limited, #625, First Main, Sector 6, HSR Layout, Bangalore 560102, Attn: Legal, legal@zackriya.com
Customer: [Customer address/email]
These Terms + Order Form + SLA are the entire agreement. Changes must be in writing signed by both parties. Neither party may assign without consent, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee is not a competitor and assumes all obligations.
Contact our legal team at legal@zackriya.com or visit our Privacy Policy for more information.